Posted by: RAH Infotech | May 10, 2012

Quest Software Receives 2012 Achievement in Customer Excellence Award

Prestigious Award Recognizes Leaders in Using Enterprise Feedback Management to Increase Customer, Employee and Partner Satisfaction and Improve Business Results

Quest Software, Inc. (NASDAQ: QSFT) announced that the company has won a 2012 MarketTools ACE (Achievement in Customer Excellence) Award. The accolade demonstrates Quest’s long-time commitment to providing its global customer base with unmatched customer service.

The MarketTools ACE Awards program certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools’ clients, already a select group highly committed to customer, employee and partner satisfaction, qualify for the award.

Quest earned the MarketTools ACE Award based on its customers’ positive feedback about their support experience.

We are honored to be a MarketTools ACE Award recipient,” said Kim Kinnison, vice president, Worldwide Support, Quest Software. “This recognition truly reflects our commitment to providing the best experience possible to our customers and partners, whose valuable input helps us continuously shape our delivery of world-class support.”

“We are delighted to recognize Quest Software as a leader in applying the knowledge gained from its voice of the customer program to improve overall business results,” said Scott Arnold, President and CEO of MarketTools, Inc. “We are proud that Quest relies on MarketTools CustomerSat for its enterprise feedback management initiatives.”

To read more, click here.

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