Posted by: RAH Infotech | June 13, 2012

Quest Software Named to ‘Ten Best Web Support Sites of 2012’

Association of Support Professionals Recognizes Company’s Work to Provide Excellent Customer Service via Interactive Consumer Website

Quest Software, Inc. (announced that its website has been named one of the ‘Ten Best Web Support Sites for 2012’ by the Association of Support Professionals (ASP). The annual competition, now in its 15th year, showcases excellence in online service and support.

The Quest site was selected for the award, along with nine others, by a panel of judges with expertise in web support design and implementation. Winners were selected based on 25 separate performance criteria including overall usability, design, and navigation; knowledgebase and search implementation; interactive features; customer experience; and the major site development challenge

The Quest support site provides customers and partners with self-help procedures for an array of features via:

  • Targeted Chat – offers customers the option to chat with an expert based on the pages they’re browsing and the product name variables they’ve selected
  • Knowledge Base Embed with Videos – streamlines the customer experience with video viewing from within a solution – no downloads required
  • Integrated Communities –enables customers to easily interact with an alliance of industry experts and power users

Quest Software and the other nine award winners will be profiled in a book, “The Ten Best Web Support Sites of 2012,” available in July. Complete details on the ASP awards are available at http://www.asponline.com/12announcement.html.

To read more, click here.

For enquiries, please contact: RAH Infotech | Email: marcom@rahinfotech.com | URL: www.rahinfotech.com

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